Customer Service

TURN AROUND TIME

All jewelry is handcrafted with care by Amy. Orders are typically ready to go within 2-4 days of purchase. (If, for any reason, your order will take more time to prepare, I will let you know within 24 hours of receiving your order.)

SHIPPING

Shipping Options:

✦ First Class USPS - Typically arrives within 3-7 business days.

✦ Priority Mail USPS - Typically arrives within 3-5 business days. 

✦ Priority Express USPS - Arrives within 2 business days. 

We cannot take responsibility for items lost or stolen in the mail. Once your package leaves our mailbox it is in the hands of USPS, and delivery is completely out of our control.

RETURNS & EXCHANGES

We gladly accept returns & exchanges on unworn items within 7 days of your order's delivery. Contact us at amy@amyfriendjewelry.com to request a return or exchange. Please package the items you are returning in the same or similar packaging. Items that arrive damaged or are mailed in inadequate packaging such as plain unpadded envelopes will not be eligible for a full refund/exchange. 

FAQ

How do I choose a necklace length when it's a gift?

The best way is to measure one of her favorite necklaces from end to end. If that's not possible, this graphic might be helpful. Just keep in mind that it's on the petite side. Also note that the most popular length for all ages is 18". 

 

I lost an earring. Can I get a replacement?

In most cases, yes! Please send a photo of the solo earring or link to the pair you purchased, and I'll let you know ASAP if I still have the materials to remake one.